
XLNamibia Dream Team
Chantell van den Heever
Director: Operations & Client Experience Specialist
With over 30 years of experience in the travel and tourism sector, I specialise in creating travel experiences that are as unique as the clients we serve. I’m driven by finding the right holiday match – whether that’s a luxury island escape, a bespoke group incentive, or an unforgettable family adventure.
As co-owner and hands-on leader at XL The Travel Professionals, I work closely with our consultants to ensure that every itinerary reflects care, precision, and value. I’m especially passionate about service excellence and building long-term client relationships.
My background includes internationally recognised IATA/UFTAA qualifications, and I believe in combining global standards with our local understanding of what Namibian travellers truly want.
Jaco-Mari Jacobs
Senior Travel Advisor | Corporate, Events & Leisure Specialist
I’ve proudly been part of the XL Namibia Dream Team for over 18 years. With a National Diploma in Travel & Tourism (N4) and various industry-recognised qualifications, I’ve grown alongside the company – adapting to the ever-evolving travel landscape and remaining dedicated to both our clients and our team, even through the toughest of times like the Covid-19 pandemic.
What sets me apart is my deep understanding of our clients – many of whom I know by name, travel preferences, and even seat choices. This connection is what drives my strong repeat business and consistently high sales.
My areas of expertise include corporate business travel, sports and event travel, and tailor-made holiday bookings. Whether it's a tight turnaround or a complex itinerary, I go the extra mile to ensure our clients are happy – and yes, I never forget a face!
Afrikaans is my home language, but I’m fully fluent in English too. I look forward to planning your next seamless journey.
Eugene ( Tiekie) van den Heever
Airfare & Route Planning Specialist
With over 40 years of hands-on experience in the travel industry, I remain passionate about the detail and precision that air travel demands. My core focus lies in airfare pricing, complex route planning, and navigating the ever-changing post-Covid travel landscape. As one of the founding partners of XL The Travel Professionals, I’ve helped shape our agency into what it is today – a business built on trust, expertise and relationships.
I hold formal IATA/UFTAA qualifications and continue to upskill to remain on top of industry trends. Whether it’s a multi-sector itinerary or securing the most cost-effective fare, I thrive on finding smart solutions for our clients.
I’m also deeply involved in mentoring our consultants and ensuring the team delivers consistent, reliable service with every booking.
Jessica Malan
Senior Travel Advisor & Leisure Travel Specialist
With over 23 years of experience in planning unforgettable holidays, I specialise in creating personalised travel experiences for individuals, couples, families, groups, and even corporate travellers. While Island Holidays are my first love, my expertise spans the globe – from tropical escapes to bucket-list adventures and everything in between.
I hold an internationally recognised IATA/UFTAA Travel Management Diploma, and I’ve travelled extensively to many of the destinations I recommend – giving me first-hand knowledge to plan the perfect trip for you.
My client base continues to grow through word-of-mouth referrals, which I believe speaks volumes about the trust and satisfaction of those I’ve had the privilege to assist.
I am fully trilingual – fluent in German, English, and Afrikaans – and would be delighted to assist with your next travel booking. And if we’ve worked together before, please do refer me to your friends, family, or colleagues. I’m only a call or email away!
Lize Snyman: Finance Director
With a lifelong career in the travel industry, I bring over 15 years of experience as a travel consultant and more than 11 years in my current role as Finance Director and shareholder at XL The Travel Professionals.
Navigating the financial strategy of our company through the unprecedented challenges of the Covid-19 pandemic has been one of my proudest achievements.
I’m actively involved in the daily operations of our beloved travel company and work side-by-side with our incredible Team to maintain an environment of excellence – for both our staff and clients.
I look forward to welcoming you to our office
Doreen Botha
Senior Travel Advisor | Business & Holiday Travel Specialist
Travel has been at the heart of my entire career, which spans over 23 years. My journey includes valuable experience working with a national airline, a car rental company, and predominantly within the travel agency environment – both as a Travel Advisor and in management and supervisory roles. Coupled with my formal travel qualifications, I have developed excellent knowledge of all things travel.
I specialise in both business and holiday travel planning, offering personalised service to meet your unique needs. As a fully bilingual professional fluent in English and Afrikaans, I’m here to make your travel experience seamless and stress-free.
When you work with me, you can relax knowing you have a dedicated expert ready to help you Just Pack and Go!
Chantelle (Tella) Vermeulen:
Corporate Travel Key Account Liaison and Client Relations & HR Specialist
I joined XL The Travel Professionals over 9 years ago, bringing with me a Diploma in Human Resources and a strong commitment to working with people. My background and experience have been instrumental in transforming our HR department into a key pillar of the business.
Working closely with our management team, I support the daily operations and help ensure that our consultants perform at their best, while also identifying new opportunities for growth within the company.
In addition to my HR responsibilities, I take pride in managing our Key Accounts – offering each client the highest level of professionalism, efficiency, and care. If your company is looking to partner with a travel agency that understands corporate needs and delivers tailored solutions, I’d love to connect.
I believe in service that goes Beyond the Ordinary - and strive to uplift those around me every step of the way.
Yolande Groenewaldt
Trainee Travel Consultant & Team Assistant
Emma Levin
Trainee Travel Consultant & Team Assistant
Mathew Haindongo
Driver & General Office Assistant
Without Yolande, Emma & Mathew, our office will not run at the optimal level that we do.
From Reception, to accounts, to sales team support, to driver and general office assistants....
they are the link in a very long chain within the XL Namibia Dream Team